Privacy Policy

Last Updated: February 11, 2026

1. Introduction

Welcome to Titer, operated by The JAR Group Inc. ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Titer, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

These policies are governed by the laws of the State of Delaware, United States.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Email address, password (encrypted), and optional full name
Health Data: Peptide inventory, dosing protocols, health metrics (sleep, energy, mood, recovery, weight, body fat percentage, pain, stress, digestion, hydration, exercise, focus, libido, appetite), notes, and progress logs
Bloodwork/Lab Results: Biomarker values, lab panel data, and test dates from uploaded reports.
Injection Site Rotation Data: Body location of injections and injection history.
COA Verification Data: Certificate of Analysis information, testing lab details, and purity results.
Provider/Vendor Information: Source names, websites, and trust ratings.
Payment Information: Billing information is processed through Stripe and we do not store complete payment card details on our servers
Support Communications: If you contact us for support, we may collect your name, email, and the contents of your message

2.2 Information Collected Automatically

Usage Data: Pages visited, features used, time spent on the Service, and interactions with features
Device Information: Browser type, operating system, IP address, and device identifiers
Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and analyze Service usage

3. How We Use Your Information

We use the collected information for the following purposes:

Provide and Maintain Service: To deliver the Service features, including tracking protocols, calculating doses, and generating insights
Account Management: To create and manage your account, authenticate your identity, and communicate with you
Payment Processing: To process subscriptions, handle billing, and manage payment disputes
AI Features: To provide AI-powered insights and correlations based on your health data (Pro tier only), as detailed in Section 3.4.
Improve Service: To understand how users interact with our Service, identify bugs, and develop new features
Communication: To send service updates, security alerts, subscription confirmations, and respond to your inquiries
Legal Compliance: To comply with applicable laws, regulations, and legal processes

3.4 AI Processing

We use the OpenAI API (gpt-4o-mini) to extract lab results from uploaded reports. This data is sent to OpenAI's API for processing. OpenAI's data usage policy applies.

4. Data Storage and Security

4.1 Where We Store Your Data

Your data is stored securely on servers provided by Supabase, a trusted third-party service provider. Supabase uses Amazon Web Services (AWS) infrastructure with data centers in the United States.

4.2 Security Measures

We implement industry-standard security measures to protect your data:

Encryption: All data is encrypted in transit using HTTPS/TLS and at rest using AES-256 encryption
Row Level Security (RLS): Database-level security ensures users can only access their own data
Authentication: Secure password hashing using bcrypt and session management
Regular Backups: Automated daily backups with point-in-time recovery
Access Controls: Strict access controls limit who can access your data

4.3 Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete your personal data within 30 days, except for data we are required to retain for legal or regulatory purposes.

5. Data Sharing and Disclosure

5.1 We DO NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Period.

5.2 Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our Service:

Supabase: Database, authentication, and hosting services
Stripe: Payment processing (they receive billing information but not health data)
Vercel: Application hosting and deployment
AI Services: For Pro users, anonymized data may be processed by AI services to generate insights (e.g., OpenAI API)

These providers are contractually obligated to protect your data and only use it to provide services to us.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Export

You can access your data at any time through your account. Pro users can export all their data in CSV or PDF format.

6.2 Correction

You can update or correct your information through your account settings.

6.3 Deletion

You can request deletion of your account and data by contacting us at support@titer.app. We will delete your data within 30 days, subject to legal retention requirements.

6.4 Data Portability

Pro users can export their data in a structured, machine-readable format (CSV).

6.5 Opt-Out of Communications

You can opt out of marketing emails by clicking the unsubscribe link in any email. You cannot opt out of service-related communications (e.g., payment confirmations, security alerts).

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Essential Cookies: Required for authentication and basic Service functionality
Analytics Cookies: To understand how users interact with our Service and identify areas for improvement
Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. However, disabling essential cookies may limit your ability to use certain features.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to the United States and other jurisdictions as necessary to provide the Service.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to say no to the sale of personal information (we do not sell data)
Right to access your personal information
Right to request deletion of your personal information
Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@titer.app.

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

Our lawful basis for processing your data is your consent, performance of a contract, and our legitimate interests in providing and improving our Service.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide prominent notice or email notification.

You are advised to review this Privacy Policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Affiliate Disclosure

Some content on our blog includes affiliate links (e.g., Amazon Associates). We may earn a commission from qualifying purchases. This does not affect our editorial independence.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

The JAR Group Inc.
Email: support@titer.app
Data Protection Officer: privacy@titer.app

By using Titer, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.